Withdrawing from a distance selling contract

Exercising the right of withdrawal

The Customer has the right to withdraw from a distance sale by notifying the Seller within 14 days receiving the vehicle or, in the case of an ancillary service product, after entering into the contract. If the Customer does not notify the Seller of the withdrawal within the 14-day period, the Customer loses the right of withdrawal. If the last day of the withdrawal period falls on a Saturday or a public holiday, the notice may still be given on the first following business day. The Customer bears the burden of proving that the notice was given within the period stated above. 

If performance of an ancillary service has commenced at the Customer’s express request before the end of the withdrawal period and the Customer exercises the right of withdrawal, the Customer must pay the Seller full compensation for the service performed before withdrawal. 

Merely submitting a damage or defect notification, filing a claim for compensation or contacting the Seller’s customer service is not regarded as an express request by the Customer to commence the performance of services under additional cover. 

To exercise the right of withdrawal, the Customer must notify the Seller through the withdrawal function included in the order, by using the withdrawal form at the end of these terms, or in another unequivocal manner, for example by post or email, to the address stated in section 7. Contact details, of these Distance Selling Terms. 

The Customer must return the vehicle, together with all equipment, keys and documents, without undue delay and no later than 14 days after giving notice of withdrawal, to the Seller’s nearest store, unless otherwise agreed between the Customer and the Seller. The Customer bears the direct costs of returning the vehicle. Such costs include, but are not limited to, the costs of transporting the vehicle if the Customer does not drive or otherwise deliver the vehicle to a store of the Seller. The transportation costs are based on distance so that the initial transport charge is EUR 100. If the distance exceeds 50 kilometres, the Customer will additionally pay EUR 0.50 for each kilometre exceeding 50 kilometres. 

After giving notice of withdrawal, the Customer may not use the vehicle for any purpose other than returning it to the Seller. 

If the vehicle has not yet been delivered and the Customer wishes to cancel the order before delivery, the Customer must promptly contact the Seller’s store that sold the vehicle to the Customer or contact the Seller through the Online Store. 

There is no right of withdrawal if modifications are made to the vehicle or equipment is added to it at the Customer’s express request. If the Customer wishes to exercise the right of withdrawal in such a situation, the Customer must reimburse the Seller in full for the costs arising from the modifications.

Reimbursement following withdrawal from the distance selling contract 

When the Customer returns the vehicle, the Seller inspects and assesses the condition of the vehicle, the kilometres accumulated on the vehicle and the completeness of the return. At the time of return, the vehicle and its equipment, keys and documents must be in a condition equivalent to their condition when possession of the vehicle was transferred to the Customer. The Customer is responsible for the vehicle received and must ensure that the vehicle remains unaltered throughout the period during which the Customer has possession of it.

The purchase price of the vehicle and/or the fee for the ancillary service will be reimbursed to the Customer no later than 14 days after receipt of the notice of withdrawal. In respect of vehicles, however, the Seller is entitled to withhold reimbursement of the purchase price or the return of any trade-in vehicle until the vehicle and its equipment have been returned, or until the Customer has demonstrated that the vehicle has been sent back and has repaid any difference paid by the Seller in respect of the trade-in vehicle.

Correspondingly, the Seller is entitled to withhold the Customer’s payment for an ancillary service if performance of the ancillary service commenced at the Customer’s express request before the end of the withdrawal period and the Customer exercises the right of withdrawal within 14 days of the transaction.

As a rule, the purchase price will be reimbursed using the same means of payment used by the Customer for the original transaction, unless the Customer has expressly agreed otherwise, and in any event in such a manner that the means of payment does not cause any costs to the Customer.

If the Customer used a trade-in vehicle as part payment and that trade-in vehicle is still available for purchase from the Seller when the purchase price is reimbursed, the trade-in vehicle will be returned to the Customer. Any financing used for the trade-in vehicle will not be available if the vehicle is returned. If the trade-in vehicle is no longer available, it will not be returned to the Customer. Instead, the purchase price to be reimbursed will also include the value attributed to the trade-in vehicle when it was used as part payment for the vehicle being returned.

If, when purchasing the vehicle, the Customer selected a delivery method other than collection from the Seller’s store, any delivery charge will not be reimbursed to the Customer.

If the returned vehicle is not in all respects in a condition equivalent to its condition at the time of the transaction and/or the Customer fails to return all documents, equipment and keys, an amount corresponding to the diminution in the value of the vehicle and any costs arising from missing documents, equipment and keys will be deducted from the purchase price to be reimbursed. The diminution in value also includes washing and cleaning costs incurred by the Seller if the vehicle is dirtier than could reasonably be expected as a result of transporting, testing and returning the vehicle. Estimated washing and cleaning costs are EUR 40-140, depending on the condition of the vehicle.

The Customer is liable for any diminution in the value of the vehicle resulting from use to the extent that more than 100 kilometres have been driven while the vehicle was in the Customer’s possession. The accumulation of kilometres begins when the vehicle is handed over to the Customer and ends when the Customer hands the vehicle over to the Seller. The diminution in value resulting from use of the vehicle will be deducted from the purchase price to be reimbursed.

The Seller will charge the Customer for diminution in value resulting from use to the extent that more than 100 kilometres have been driven, as follows:

If the Customer purchased the vehicle under a hire-purchase financing arrangement, the outstanding credit will be deducted from the purchase price to be reimbursed.

If the Seller cannot deduct the costs and compensation referred to in this section 5. Reimbursement following withdrawal from the distance selling contract, from the portion of the purchase price to be reimbursed to the Customer, the Seller will charge them to the Customer separately.

If the Seller subsequently identifies a deficiency in the vehicle returned by the Customer that arose while the vehicle was in the Customer’s possession, the Seller is entitled to charge the Customer an amount corresponding to the diminution in the value of the vehicle resulting from that deficiency.

Contact

Kamux Oyj (business ID: 2442327-8)

Address: Parolantie 66 A, 13130 Hämeenlinna

Phone number: 09 8560 4000

E-mail address for termination of distance selling contract: remotesales@kamux.fi

You can contact Kamux at:
Finland: www.kamux.fi/yhteydenotto

Contact details for Kamux stores are available at: www.kamux.fi/stores